Leading Multi-Generational Teams in Tourism

Today, we have more generations in the workforce than ever before. As many as five generations are involved in some organizations today, the most in history. This generational “spread” has created unique challenges to today’s leaders. The generation gap brings confusion and discord that has led to poor communications, decreased morale and a lack of trust and understanding on teams. But it also brings with it a diversity in interests and talents that can lead to more powerful and effective organization.

John Jennings, a Certified Master Business and Executive Coach with Focal Point Coaching, will discuss the various generations present in our industry and how to capitalize on our strengths.